Different communication channels: how does it enrich the experience of users from health services?

Do you feel like you are failing or falling short in providing an outstanding level of customer service to your healthcare organization? Don't worry, you can do this by practice and techniques of healthcare customer service, but do you know how? Now you should continue reading to get the answer to the question: How do different communication channels enrich the experience of users from health services? Not only that, but in this article we will discuss the role of these channels in improving the experience of users from health services. So read the following carefully.

How do different communication channels enrich the experience of beneficiaries of health services?

One of the questions frequently asked is the role of various communication channels in supporting health services, and what is the importance of SMS, chatbots, e-mail, and so forth in providing better medical services to users? The answer is clear in reminding patients of their appointments, medication times, or any other important appointment during the treatment period. One of its roles is also that it alerts the patient to the test results, in addition to helping to remind him of simple medical prescriptions for his condition.

Why should you choose the different communication channels provided by Teqnyat?

Is it possible to rely on any technical services company randomly? Of course not, as you have to rely on the different communication channels provided by one Teqnyat rather than others. Because of the many advantages of this service, including:

Extremely fast:

The messaging service sends messages quickly by depending on an advanced system based on tools and issues with a wide range.

Favorite sender ID:

The sender's alphabetical name works with your digital passport and reflects the appearance of your healthcare institution.

Specialization reports:

Using the technology platform's control panel will enable you to follow your own campaign in an integrated or comprehensive manner, effectively and smartly.

Cloud base:

It means being able to use our API without the need for additional setup or installation by a number of codes.

Electronic payment systems:

The communication channels provided by Taqnyat help you to increase the profits of restaurants and cafes in an unexpected way. That's through the electronic payment systems they provide. Thus, making the payment process safe and easier for customers, and do not forget that everything around you is related to technology. So try to apply it as much as possible in your workplace.

Immediate response:

You will be able to receive the status of the messaging service directly or indirectly by using the request response, or setting up a web connection.

Modern technology:

Various communication channels from Teqnyat based on the latest technologies, and that to provide you with secure and ultra-fast API, as they work efficiently on all programming languages and solutions.

Instant results

With the various communication channels provided by the Teqnyat platform, you will see and recognize the status of messages that are received and make analytical data available. For example: those that have already been read.

Do you like to try the Taqnyat website now? We are waiting for you.

The role of different communication channels in improving the experience of beneficiaries of health services.
It is very important for businesses and healthcare services, to provide exceptional and unique ways of communication, as communication is one of the most important methods to success in providing high-quality service. Therefore, it is also necessary to provide a good method of communication in the healthcare homes, including: SMS service, chatbot, as well as email, and the WhatsApp Business API service provided by the Taqnyat platform. Because interactions and communication between healthcare providers and clients affect the ability of patients to stay in the health facility, as for the role of various communication channels in improving the experience of health service beneficiaries, they are as follows:

Improving interaction between patients and employees in the healthcare institution:

When highlighting the way of communication between patients and staff in healthcare facilities, it is important to understand that dealing and welcoming them must be kind and respectful. It is also important to improve patient service through SMS and email from Teqnyat; because it will help you in creating a strong personal connection with patients.

Setting appointments appropriately for patients:

Knowledge of your patient's condition helps you provide good care. It will also enable you to provide him with convenience and make him feels comfortable and safe. Therefore, you must schedule appointments in a simple way, by relying on various communication channels from Teqnyat to complete the appropriate appointment reservation for each case. Please note that using SMS reminders helps a lot in reducing the number of missed appointments. Additional tips regarding scheduling appointments include:

• Understanding patient behavior based on their data
• Use automatic reminders to alert about medical appointments
• Rely on proactive messaging to update patients

Facilitate access to insurance and billing claims:

It is known that the cost of post-care is one of the most difficult obstacles facing patients, along with the patient’s health condition. The most annoying part of healthcare experience is the billing process which necessitates communicating with patients directly through various channels, Including; SMS service, and WhatsApp Business API, which helps you greatly in facilitating collecting money and billing process.

Providing help after discharge from the hospital:

One of the tasks of the various communication channels of the Taqnyat platform in healthcare homes is that it enables you to communicate with your patients after they leave the hospital, as it is worth clarifying that helping the patient does not end after his discharge because most of patients become stressed and anxious if they do not communicate directly with the nurse or doctor, and this clear how importance of regular patient care is in any way
For your knowledge, following the patient in the treatment journey after leaving the hospital is a strong evidence of the exceptional patient care provided by your hospital. Which increase demand for it, and the role of communication channels here is communicating patients with doctors. To tell them daily health numbers, for example: glucose, blood pressure. Therefore, you will be able to improve patients’ experience through messages during which treatment is provided and giving other notes.

Why should you rely on communication channels from the Taqnyat platform?

It is necessary for any company or health institution to avoid relying on an anonymous company in order to obtain SMS services, email, and chatbots, as well as the WhatsApp Business API. That facilitate the communication process between the staff and patients. It clears the importance of Teqnyat whose communication channels are filled with many messages, including:

• Extremely fast service
• Message scheduling
• Simple and easy use of control panel
• Complete and comprehensive tracking of the message status
• API support
• Provides group messaging feature
• Producing reports and statistics
• Unparalleled competitive prices
• Support SMPP protocol

At the end:

Here we have reached the conclusion of our article, during which we talked about how different communication channels enrich the experience of beneficiaries of healthcare services? Hence, we advise you, dear customer, to rely on us, Taqnyat, if you want to activate the SMS service in your health facility in order to ensure better communication with patients and clients, and thus achieve profits. There is no need to worry about the quality of our services, as they are good quality; there is no doubt about that. As we are one of the best platforms in the KSA, you do not have to worry about the prices either because we offer you great unbeatable competitive prices.