Authority’s regulations related to commercial entities: Here is an explanation of them

Dear reader, have you read the regulations of the Communications, Space and Technology which have set for commercial entities. There are some regulations that you do not understand, and you do not know what to do? Then you are in exactly the right place, as in this article we will be like the teacher who explains everything at all details to his student, and we will give you a simplified explanation to understand the Authority’s regulations related to commercial entities. Not only that, we will also inform you what are the customer obligations that established by the Authority in which related to commercial entities. How can the Taqnyat platform help customers achieve that commitment? Follow with us.

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Explanation of the Authority’s regulations related to commercial entities

The Authority’s regulations relating to commercial entities are applied to all voice call and electronic messaging services to protect against harmful content, protect the user and the public interest, maintain the confidentiality of communications, and raise the level of trust among the user by providing high-quality communications and information technology services. Remember that commercial entities may make awareness, advertising, and service calls. Here we are explaining the Authority’s regulations related to commercial entities, which can be simplified as follows:

Developing an SMS management system:

The Communications, Space and Technology Commission obligated users to do this, so that it is interconnected with the systems of other users, integrated with its systems, and provide properties and services specified by Authority, which are as follows:

• The end user must be informed of any fraudulent messages he receives.
• Receiving requests to register message templates and sender names, as well as processing them.
• Bulk SMS must have an approved message template, or even the name of an approved sender, and if not; these messages are prohibited from being sent or filtered
• Ensure that many senders do not receive the same sender name.
• The user can view his preferences through the electronic system interface, save them, and receive or block bulk SMS.

Managing requests to register senders' names:

The Authority’s regulations related to commercial entities require operators to manage applications in the electronic system, in accordance with the following:

• The person who records the review of the application and approves it must be a Saudi national and the name of the sender if he is from any affiliation.
• The operator is responsible for processing and receiving requests to register senders' names in the electronic system.
• He may delegate a local entity to do any operational tasks at the system after the Authority’s written approval.
• Communications, Space and Technology Commission establishes a list of blocked or reserved senders' names and shares it with the operator to stop any messages sent by those names, and ensure that they are not registered in the electronic system.
• The operator may collect financial fees for registering SMS templates and sender names, but these fees must be approved by the Authority’s, and it may determine fees.
• Remember that, requests to register sender names are processed according to the service level agreement granted by the authority.
• The suffix (AD-) is added to each sender name classified as advertising.
• Approval of the sender name registration request is done according to the governance and procedures approved by the Authority, which are updated and shared on a regular basis.
• The priority in obtaining sender names is based on their previous registration in the electronic system. Government agencies have priority to obtain any sender name associated with them or one of their projects, even if they are registered in another electronic system. The Authority intervenes to resolve problems as necessary.

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What are the obligations imposed on customers by the Authority?

The Communications, Space and Technology Commission has established several commitments to customers to reduce spam, these obligations are as follows:

Explain why the two-factor authentication code was sent:

When the sender sends a short message containing a two-factor authentication code, he must not only send the authentication code, but also indicate the reason for sending it in the message content. So it can be understood from the content that the verification code is issued by the same side and is intended for a clear service for this side.

Refrain from sending on behalf of others:

The sender must contract with licensed companies to provide the SMS service and send directly through them, and refrain from sending messages through sources that are not licensed to provide the SMS service or resell them.

Prevent sending advertising content through external systems:

The Authority’s regulations related to commercial entities are still continue, as the Authority has obligated customers to prevent sending advertising content through external systems, as it prevents them from sending it from their systems into short message service systems.

Be careful when sending advertising messages:

When Customers want to send any advertising message to End Users, they must adhere to the following:

• Giving end users the option to agree about not receiving advertising messages, and the sender must prove consent.
• Stop sending any other message within only 24 hours after receiving the stop request.
• Sending a notification to ensure stopping or activating send messages immediately upon receiving of a request.

Do not send messages containing violating content:

You must adhere to the system in the KSA, and not send a message with content that violates any of those systems, such as: the message contain obscene language, encourages the commission of a crime, violates the sanctity of Islam, or contains fraudulent, impersonal, or otherwise inappropriate ethical links.

Commitment to send the message according to the correct classification of the sender’s name and according to the controls specified for each classification by the Communications, Space and Technology Commission.

Taqnyat platform policy to help customers achieve compliance

Taqnyat supports all its customers to comply with laws and regulations, through the following:

• An automatic system is available to filter the content of sent messages based on pre-defined words and links that have been classified as potentially content that violates the regulations in force in the KSA.
• An automatic system is available to filter the content of two-factor verification messages if there is no the reason for sending the verification code, and users are notified to modify the content in accordance with the regulations of the Communications, Space and Technology Commission.
• We do not accept the registration of sender names for sources other than those directly contracted with, as requests to register sender names are also noticed.
• It is prohibited to transfer funds between different institutions to prevent any subcontracting process
• The Taqnyat platform alerts all contracting sources regarding the sending requirements for all sender name classifications specified in the Communications, Space and Technology Commission’s regulations.
• An automatic system is available to filter the content of sent messages based on the pre-specified sender name classification and limit sending content that violates the specified sender name classification.
• An automatic system is available to stop advertising messages sent from external systems when they are repeated to the same number 5 times per minute
• A system is available to request messages with advertising content which is stopped from a specific user of a specific number
• An automatic system is available to stop advertising and awareness messages during the ban period specified in the regulations of the Communications, Space and Technology Commission

At the end:

The Authority’s regulations related to commercial entities have great importance, as they limit spam messages and calls, limit harmful content, protect the user and his interests, and raise the level of trust among the user. It is necessary to adhere to it, and it must be noted that the Taqnyat platform helps customers achieve that commitment. So follow what was written carefully. So you can get enough information.