Have you ever read the Authority’s regulations related to government agencies or learned about their nature? You've probably heard about some of them, and you may not understand the rest of them, if you already are and don't know what to do! Congratulations, you are in the right place through which you can be familiar with the explanation of the Authority’s regulations related to government agencies, and customer obligations. We promise that we will be the best guide during the journey of understanding the Authority related to government agencies. Moreover, we will explain the role of the Taqnyat platform in helping customers apply the obligations that the Authority has made. Continue reading if you are interested in the topic of the article.

Surely you now know that the Authority sets several regulations and requires customers to apply them, and because we know that this is difficult for you; Connect with Taqnyat that help customers achieve that commitment.


Authority regulations related to government agencies Certainly, the Authority’s regulations related to government agencies have mentioned the name Taqnyat Company. We inform you that the Taqnyat platform is one of the most important companies that provide many technical services, which will help customers achieve many of their goals, including, for example: Helping Customers to apply the obligations established by the Authority related to government agencies. So let's contact Taqnyat Company and enjoy its unparalleled services.

Explanation of the Authority’s regulations related to government agencies

After learning about the concept of the Authority’s regulations related to government agencies; let's now talk about the obligations set by the Authority operators to develop SMS system to be integrated with its other systems, linked with the systems of other operators, and equipped with a number of characteristics determined by the Authority, including:

• Work on receiving the request to register the names of senders and processing it
• Giving the end user the ability to receive or block grouped SMS messages, and to save, examine and view the relevant user preferences through the electronic system interface.
• Work on receiving the SMS registration request and processing it.
• Giving the end user the ability to report all fraudulent messages received.
• Ensure that other senders do not have the same name as one sender.
• Prevent and filter sending grouped SMS messages that do not have an approved message template and any approved sender.

Customer obligations set by the Authority:

Below we will learn together about the obligations set by the Authority related to government agencies regarding SMS service providers, which are as follows:

Stopping messages immediately

Messages are stopped immediately if they do not match, and if you send them to more than 50 people in one minute to check links in the content of the message, and ensuring that it is regular and there is no fraud in it. Then messages are allowed to pass or not, with the exception of messages from banks and government agencies in this case.

Ensure that senders' names are classified:

Ensure that the names of senders are classified correctly, and committing after sending any messages that do not match their classification, for example: Sending service messages in the name of an advertising sender, or sending advertising messages using the name of a service sender and so on.

Stop sending advertising campaign messages:

Stop sending messages related to advertising campaigns through the senders’ systems by filtering outgoing messages, so that it prevents sending and stopping messages that you have repeated more than 5 times per minute.

Provide binary authentication code:

Provide OTP which means binary authentication code to allow the sender to enter the systems and send mass messages, in addition to linking their accounts through an IP address, an Internet Protocol address that is already defined, so he can enter the systems through it.

Obligations of senders:

After we learned about the obligations of SMS service providers, let us now learn about the obligations of senders, which are represented in the points below:

• You must apply the regulations that within the KSA
• You should not send messages that violate regulations, and this obligation includes the content of links in the text of the message.
• While sending an SMS containing an OTp code, the sender must explain the reason for sending the code to the end user.
• You must not send or purchase grouped SMS from these service providers that are not licensed by the Authority.
• It is important to ensure that grouped SMS is sent with the correct sender name classification.
• You must refrain from sending grouped short messages that violate the classification, including: sending service messages using the name of an advertising sender, or sending promotional messages using the name of a service sender.
• Refrain from sending messages related to advertising campaigns through their systems to the systems of SMS service providers.
• The sender does not have the right to send SMS messages of the advertising through a mobile phone number.
• It is important not to use any address or spamming programs, in addition to not using electronic addresses obtained by these programs.
• It is also the senders' obligation is to completely refrain from sending a message, whether educational or propaganda from ten PM until nine AM on a daily basis.
• During the holy month of Ramadan, it is prohibited to send this type of message from one PM until twelve AM, Saudi Arabia time.
• It is important that the sender adhere to several restrictions before sending any educational messages to the end user, including: The sender's name must be present in that message.
• In addition, the number of messages that are send to the user must not exceed one message a day, or it may increase according to Authority approves.
• Before sending an awareness message to the end user, you must coordinate with the entities that coordinating it.

How can Taqnyat help clients achieve that commitment?

It is worth noting that the Taqnyat platform allows valid messages to pass on after ensuring them, and deletes those with violating content, in addition to the following:

• The site checks registration process requests.
• The sender's name must be from the contracting party, otherwise it will be rejected.
• Transferring credit among different institutions is prohibited.
• The site meets all parties with the above requirements.

At the end:

We are pleased to note that the Authority’s regulations related to government agencies have a great importance, as they work to limit spam calls and messages, protecting user interests, maintaining the confidentiality of communications, in addition to limiting any harmful content, and enhancing user confidence. Therefore, it is important to obligate them. Finally, we inform you that Taqnyat Company is working to urge customers to achieve compliance with the Authority’s regulations related to government agencies. Finally, we advise you to look at the article with a keen eye. So you can get all the information and data you need.