Exceeding expectations and ideas of customer has not been as easy as it used to be. The increasing volume of incoming messages and customer care standards has resulted in leaving support teams, and as a result it's time to take advantage of chatbots for customer support. Don't worry, as it cannot be an alternative for a professional customer service employee, however, there must be quick management for frequently asked questions that arrive to the team’s scope, and then leaving less time for support needs, as long wait times may make some problems in your business. Both chatbots and the human factor must cooperate together. For this, we will discuss below the direct conversation with the chatbot, and the most important tips on implementing this strategy, which is supported by Taqnyat platforms. So stay tuned with us until the end.

Live chat system with chatbot

A live chat system with a chatbot supported by Taqnyat is a conversational business tool that provides customer service through text chat or voice commands, or one of the both. In this example some customers may ask questions about business hours at a particular location, or they may ask a question from the drop-down menu, immediately the chatbot responds with detailed information about working hours, opening and closing times, and holiday times. It is worth noting that most brands are now implementing these programs on their websites and social media platforms, including: Facebook or Twitter, as one of the advantages of self-service options. We particularly mention here the direct conversation system with a chatbot which enabling customers to find solutions to problems. So delegates are able to focus on more complex support requirements.

Pros of using chatbots for customer service:

Many people who have used chatbot of Taqnyat for customer service have been very impressed with it. Because it has a great impact on investment, as when using the direct chat system with a chatbot, you can get the following advantages:

• Saving Money:

Using a chatbot system for customer service provides the possibility of expanding the scope of customer support without the need to hire additional employees. In addition, if a company is experiencing economic problems, expansion by utilizing a chatbot supported by Taqnyat may result in reducing employees if its demand decreases, thus contributing significantly to keep costs under control.

• Customer service and continuous communication:

One of the advantages of using live chat with a chatbot for customer service is that it works continuously around the clock, as we mentioned above, and thus customers do not have to wait for official working hours to know all the inquiries they want to know. The positives of this system are also clear, as it provides techniques that provide some of tools to organize customer flows, which results in better customer service, as well as increased customer satisfaction. This system supports multiple languages; which in turn helps support customers and sales teams to attract a larger number of customers from diverse countries without the need to hire new multilingual employees.

Try the chatbot provided by Taqnyat and enjoy the benefits that will be available to you, at unparalleled prices. So try it now.

• Create a consistent user experience:

We list the advantages of a live chat system with a chatbot for customer service that also appear in creating a consistent experience that connects with the brand for your customers because you are able to control the voice, tone, and the language used in your bot’s responses. Consistency is improved by the accuracy of chatbots with AI control, as conversations cannot be sent by accident, or customer support emails are not sent to spam, and there is no copying, pasting, or even any error may cause the customer receiving incorrect data or information.

Best practices for using chatbots in customer service:

Below, we will mention the best practices when using a live chat system with a chatbot for customer service, which make it more efficient and effective, which can be summarized as follows:

• Involve agents when deploying a chatbot:

Before adopting a live chat system with a chatbot supported by Taqnyat; you must involve your agents in every decision-making you take. Agents have extensive and direct experience in how to deal with different customer problems. So engage them, you can make the most of your technology investments.

• Instant response program:

One of the expectations customers have when interacting with a chatbot is to receive immediate responses to all their inquiries. Therefore, programming instant responses is one of the most effective chatbot practices. It is programmed to respond immediately to incoming requests.

• Re-attracting the user:

Sometimes the user becomes distracted while waiting for a response if the system is busy. So check to use Pop-up notifications in case clients become inactive after a certain period of time.

• Determine the target audience:

The most prominent practices for a live chat system with a chatbot to support customer service are: defining the target audience; so you can see how they want to reach your representatives. Many customers want to communicate with users on the hotline, some want to communicate by email; some prefer to check FAQs...etc.

• User interaction analysis:

Through a website, you can measure user interaction by determining the active points in a specific part of the web page, and identifying the parts with high visits on the page. This practice can be used to analyze when customers become inactive after solving a chatbot problem.

Remember, these practices are not only to ensure that you get the most benefits of the technology, when a live chat system with a chatbot works more efficiently and effectively, it helps elevate the overall customer experience.

At the end:

After learning about the direct chat system with a chatbot for customer service support provided by the Taqnyat platform. Now it's time to start chatbots for customer service, which results in comfortable for both parties, as customers receive effective support, and at the same time solve their problems quickly, and on the other hand, agents are able to focus on the complex work that only they can handle. The bottom line for companies become: getting the benefits of satisfaction and comfort between both sides. Hence it can be said that chatbots are very useful, and provide logical solutions to the most common problems. So try this service at the lowest prices with Taqnyat.