Completing the digital transformation: How can you do it with the communication channels provided by Taqnyat?

Digital transformation is the goal to the development of various sectors and fields, and it is also the best way towards a bright future. Many financial sectors were interested in adopting this solution at all their work, including: the banking sector, a sector that has a visible development in providing distinguished solutions, in addition to the possibility of achieving them smoothly and easily by depending on digital transformation and advanced communication channels provided by Taqnyat. As for the content of today’s article, it revolves around completing the digital transformation by depending on the channels provided by the Taqnyat platform. So follow along with us, and benefit from every word in this article.

Do you want to complete your digital transformation in a blink? Then you should use the communication channels provided by Taqnyat, as they are your ideal solution at the best price.

What is digital transformation?

Before explaining the method of completing digital transformation using communication channels, some people often confuse the two concepts: digital and digital transformation, due to the clear similarity between each of them, and here is the difference between them, which lies in the following:

• Digital transformation:

What is meant by digital transformation is the process of using digital capabilities and technology to perform many tasks that you do on a regular basis. It will be applied with digital transformation in good and modern ways that will update the results.

• Automated customer service:

Did you know that a chatbot reduces human staff, the cost of hiring employees, and training them to respond to customer inquiries well? It provides automated customer service without human intervention around the clock.

• Digitization

On the other hand, digitization means the process of converting data and information from its manual and analog form into a digital form.

Reasons for using digital transformation:

After clarifying both concepts separately, we must make it clear that the foundation of digital transformation is digitization. In this day, the concept of digital transformation has become transforming analog and manual processes into digital processes in various aspects of business, including: customer service, ERP, supply chain. For your information, digital transformation helps institutions and companies achieve excellent results by connecting places, people, and things. Every commercial organization usually has its own reason for using digital transformation. The reason may be:

• Increasing competitive pressure or pursuit of growth opportunities.
• The reason may be that some companies need to lack regulatory standards.

Whatever the reason for a company adopting digital transformation, the results can consist of distinctive experiences, services, and goods that satisfy customer expectations and more. Digital transformation in the public sector may help create an excellent quality of life for citizens, along with preserving resources.

The channels you need to complete your digital transformation:

If you are about to move forward with creating your own project, and you are wondering about the optimal communication channels from Taqnyat that will help you complete the digital transformation process, they are as follows:

• Chat bot:

Among the first channels used to complete the digital transformation, the chatbot comes at first. This is the channel that helps you support customer service. Not only that, but it contributes to creating an interactive conversation whose purpose is to present your products and services by responding immediately and very quickly. This means that your customers are fully satisfied, plus you will never lose control of the initiative due to its constant availability 7 days a week.

Definition of chat bot:

As for Chatbot of Taqnyat, it is a platform that aims to build a chatbot supported by artificial intelligence, NLP, and a flow builder.

Chatbot tasks from Taqnyat:

It is worth saying that you can easily determine the flow based on your priorities. One of the tasks of the Chatbot from Taqnyat platform is also that it works to transform your bot into a customer service employee or connect it to several channels. The benefits of the chatbot are as follows:

• Visual flow builder.
• Customizable control panel
• Multiple channels.
• Analytics and reports.
• Image Processing.
• Natural language processing.
• Audio conversion
• External API.

If you want to stand out from your competitors and complete the digital transformation, the shortest way to do this is to deal with a Taqnyat company. So try it now.

Email technology that accepts programming:

Among the channels that are also used to complete digital transformation: programmable email provided by the Taqnyat platform. We inform you that this channel is considered the most effective and successful in commercial campaigns, and regarding the EMAIL API technology, it is a programmable tool designed for all sectors and companies in all fields aims to provide assistance in communicating with customers or users through the channel with the highest reputation.

Our famous Taqnyat platform will provide you with a helping hand in sending emails related to advertising offers and transactions.

They also ensured that these messages arrived, after talking carefully about the nature of email of Taqnyat; Let us now explain to you the most important features that distinguish it, as shown in the drop-down points below:

• Fast implementation
• Address verification.
• Email templates.
• High access rate.
• Email list management.
• Vital emails.
• Provides analytics dashboards and provides appropriate reports.

SMS

Among the list of channels that are relied upon to complete digital transformation are: It is necessary to point out the short text messages that are programmable, which is the technology provided by Taqnyat Company, which is intended to be text messages for companies, and messages are sent with all transactions and marketing in the name of your company. The short text message service is a technology that SMS messages are sent by it directly to mobile phones, relying on Taqnyat, or on an application programming interface, or using the SMPP protocol.

For your information, through this wonderful technology of Taqnyat you can communicate with customers better, then receive good interaction quickly, and these messages are used in service alerts, marketing notifications, important transactions, and secure messaging. As for the most important advantages that this excellent service brings, they are as follows:

• Full tracking of message status.
• Group messages.
• Super-fast.
• Competitive prices.
• Easy to use control panel.
• Schedule messages.
• Support SMPP protocol.
• 24 hours a week support.
• API support.

WhatsApp API:

The WhatsApp API is the latest channel provided by the Taqnyat platform in order to complete the digital transformation. The WhatsApp API supports the possibility of communication between 2 billion users by depending on the application and enjoying its endless features. It is known that when you use the WhatsApp Business channel provided by Taqnyat, you will be able to start the conversation, in addition to providing experiences to customers in various countries of the world with unlimited capabilities within the widely spread messaging channel WhatsApp, and then taking advantage of it in order to create completely secure conversations, in addition to increasing sales through the Internet without the need for human interaction, and answering all customer inquiries and questions. About the most prominent advantages brought by the latest channels used to complete the digital transformation:

The WhatsApp Business API channel is as follows:

• Session management.
• Black list.
• End-to-end encrypted messages.
• Create detailed reports.
• Undo feature.
• Advanced mechanism for alarm and validation.
• Provides an asynchronous and chronic response.
• Create business dashboards.

At the end:

We have talked extensively about the channels that you need to complete the digital transformation. We have talked about each of them separately. There is a chatbot, the WhatsApp Business API, SMS and email. Finally, we advise you to strengthen your company with the channels of the wonderful Taqnyat platform, which is considered the best companies in the KSA and the Middle East; in order to achieve the prosperity, development and progress that you have always dreamed of and wanted for your project, there is no need to think about costs, as Taqnyat offers exciting cost in exchange for its services that are of high quality, unlike most other expensive companies. So don't hesitate and seize the opportunity.